Join Us in the Fight Against Food Poverty – Become an Income Maximisation & Debt Foodbank Advisor 

Are you passionate about making a real difference in people’s lives? Do you want to help individuals overcome financial challenges and reduce their dependency on foodbanks? If so, we’d love to hear from you! 

We are recruiting for an Income Maximisation and Debt Foodbank Advisor to work in partnership with foodbanks and other community organisations to support individuals facing financial hardship. The successful candidate will work closely with foodbank users to address the financial challenges they face, resolve issues, and help them find sustainable solutions, ultimately empowering them to become financially inclusive. 

Key Responsibilities: 

• Provide expert advice and casework support: Help foodbank users understand their debt options, navigate the benefits system, negotiate with creditors, and create manageable budgets. 

• Maximise income: Work with individuals to access all available benefits, support them in applications and challenging decisions. 

• Collaborate with local foodbanks: Co-locate and partner with foodbanks to deliver this financial inclusion project. 

• Support volunteers and build community relationships: Mentor and support local volunteers, sharing your knowledge and expertise, while also building positive relationships within the community. 

• Feed into social policy and build evidence: Contribute to the development of local and national social policy by gathering evidence of the impact of your work. 

Key Skills & Attributes: 

• Excellent communication skills with the ability to engage and support people from all backgrounds. 

• Ability to manage a varied caseload effectively and provide tailored advice and solutions. 

• A passion for working with people and helping them overcome financial barriers. 

• Knowledge of both debt and welfare law would be an advantage, but we welcome applications from candidates with advice backgrounds and a willingness to learn. 

What We Offer: 

• Generous annual leave: 26 days per year, rising with long service. 

• Employee Assistance Programme: Support for your wellbeing. 

• Enhanced maternity/paternity pay. 

• Training and development: Access to extensive online training platforms to help you grow in your role. 

• Making a difference: The opportunity to make a lasting impact in the community and help end food poverty. 

• Commitment to equity, diversity, and inclusion: We welcome applications from individuals with lived experience, and from underrepresented groups. We are committed to creating an inclusive workplace where everyone can thrive. 

Who We Are: 

This role is a collaboration between Citizens Advice in West Sussex and Trussell Trust. We are a team dedicated to tackling food poverty through sustainable financial solutions, and we are looking for someone who shares our commitment to making a positive impact. 

If you are ready to use your skills to support people in financial crisis and help end long-term dependency on foodbanks, we encourage you to apply.  

A basic DBS will be required.

HOW TO APPLY for the Foodbank Advisor role:
Having read the Job Description and Personal Specification attached, upload your COMPLETED APPLICATION FORM (no CVs will be accepted).

• Click the UPLOAD YOUR DOCUMENTS button
• Complete the relevant boxes of information e.g. name
• DRAG and DROP:
  Your APPLICATION FORM (mandatory)
  Your Equality Opportunities Form (optional but appreciated)
• Complete the declarations
• Click SUBMIT

NO CVs PLEASE