Our phone lines can get busy. See all the other ways of contacting us here.
We can help if you’re worried about paying your energy bills
It can be stressful if you are struggling to pay your bills.
As the cost-of-living crisis impacts many and energy costs rise, you may be finding it hard to handle your bills, particularly gas and electricity.
We can help you with:
- Energy bill payments
- Taking action on energy debt
- Switching suppliers
- Signing up for grants
- Understanding new schemes
- Making your home more energy-efficient
- Assisting With home improvements
- Help With repairs using grants
- And much more
For all of your energy-related queries call our dedicated team free on 0800 145 6879 and press 2 for West Sussex.
Alternatively if you need an appointment at one of our offices or if you would like to refer someone to our vulnerable customers energy project please email energyadvice@westsussexcab.org.uk and we will get back to you to arrange an appointment.
Warm Spaces
We are visiting local community spaces to offer proactive support and information on a wide range of energy topics. Come and talk to an energy expert and get your questions answered. Click here and here to find out where we are visiting next.
What we can help with
Money
We can assess your financial situation, check your benefit entitlement and make sure you’re claiming everything you’re eligible for.
We can also help you to budget better.
Grants
We can check if you’re eligible for any grants or money to help you pay your bills.
Your energy usage
Switch
How to get in touch with us
Quick Hints & Tips
There are ways you can help to reduce the cost of energy, and also the amount of energy you use.
- Use your heating controls more effectively, such as thermostats, radiator valves and timers. You can save £100 per year by only heating your home when you really need it.
- Use energy efficient lightbulbs – this can save £50 over the lifetime of the bulb.
- Turn off appliances instead of leaving them on standby – this can save £30 each year.
- Switch your provider for one that gives you a better tariff. You can check whether you can get a better rate yourself by using our comparison tool.
- You can apply for grants and spport from your supplier and also from the Government.
- Get in touch with us to get expert, friendly help.
Useful Links:
- Comparison Tool – If you’re thinking of switching, you should check how well different energy suppliers deal with customer service.
- National Citizens Advice – Information about your energy bills, from getting a better energy deal to making a complaint.
- Energy Advice Booklet – How to understand energy and save money.